Politique d’expédition
At WildKing, we work to make your shopping experience simple and reliable—from the moment you place your order to the moment your package arrives.
We partner with trusted shipping carriers and logistics providers to deliver WildKing products to customers across the United States, Canada, Australia, and selected European countries.
Please review the information below for details regarding order processing, shipping times, tracking, customs, and delivery.
1. Order Processing Time
Most WildKing orders are processed within:
1–3 business days
Processing time includes order verification, product preparation, quality inspection, packaging, and warehouse handling before your order is handed over to the shipping carrier.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Handmade Cowboy Boots
Many of our cowboy boots involve additional handcrafted production and finishing processes.
As a result, selected cowboy boot styles may require approximately:
2–5 business days for processing
before shipment.
Processing time is separate from shipping time.
2. Estimated Delivery Time
Your total estimated delivery time is calculated as:
Processing Time + Shipping Time = Estimated Delivery Time
Once your order has been dispatched, standard delivery generally takes:
10–15 business days
depending on the destination, carrier, customs clearance, weather conditions, and other circumstances outside of our control.
Please note that all delivery estimates are provided in business days and do not include weekends or public holidays.
Delivery times are estimates rather than guaranteed delivery dates.
3. Shipping Rates
WildKing currently offers the following standard shipping options:
| Shipping Destination | Shipping Method | Shipping Fee | Estimated Shipping Time | Free Shipping |
|---|---|---|---|---|
| United States | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Canada | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Australia | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Germany | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| France | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Austria | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Belgium | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Italy | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Netherlands | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Poland | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Switzerland | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Spain | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Portugal | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
| Ireland | Standard Shipping | $5.99 | 10–15 Business Days | Orders $60+ |
Free Standard Shipping
We currently offer Free Standard Shipping on eligible orders over $60.
The qualifying order value is calculated after discounts and promotional codes have been applied, unless otherwise stated during a specific promotion.
Shipping rates and available destinations may change from time to time depending on carrier availability and logistics conditions.
The final shipping fee will always be displayed at checkout.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow approximately 24–72 hours for the carrier's tracking system to update after receiving your tracking number.
You can use the tracking information provided in your shipping confirmation email to monitor your delivery status.
In some cases, international orders may be transferred between multiple logistics providers before final delivery. Tracking updates may temporarily pause during this transfer.
This does not necessarily mean that the package has stopped moving.
5. Shipping Delays
While we work with reliable logistics providers, occasional delays may occur due to circumstances outside WildKing's reasonable control, including:
- Customs inspections or clearance delays
- Severe weather
- Public holidays
- High-volume shopping periods
- Transportation disruptions
- Local carrier delays
- Flight or shipping capacity restrictions
- Incorrect or incomplete delivery information
During major promotional periods such as Black Friday, Cyber Monday, Christmas, or other seasonal sales events, both processing and delivery times may be longer than usual.
We appreciate your understanding during these periods.
6. Customs, Duties & Import Taxes
International shipments may be subject to:
- Import duties
- Customs fees
- VAT
- Local taxes
- Brokerage or customs clearance charges
unless otherwise stated at checkout.
These charges are determined by the destination country's customs authority and are generally not included in WildKing's product price or standard shipping fee.
Where applicable, customers are responsible for paying any customs duties, import taxes, or additional fees charged by local authorities or logistics providers.
WildKing does not control these charges and cannot accurately predict the amount that may be charged in every country.
We recommend checking your local customs regulations before placing an international order.
7. Shipping Address Requirements
Please provide a complete and accurate shipping address when placing your order.
At this time, we are unable to deliver to:
- P.O. Boxes
- PO Boxes
- APO addresses
- FPO addresses
- DPO addresses
Please provide a valid residential or commercial street address.
Customers are responsible for ensuring that all shipping information is correct before completing their purchase.
8. Changing Your Shipping Address
If you notice an error in your shipping address, please contact us as soon as possible at:
Please include your order number and the correct shipping address.
We will make reasonable efforts to update your information before the order is shipped.
However, once an order has entered fulfillment or has been handed over to the carrier, we may no longer be able to change the delivery address.
WildKing is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.
9. Multiple Packages
Depending on product availability and warehouse location, an order containing multiple products may occasionally be shipped in separate packages.
If this happens:
- Packages may arrive on different dates.
- You may receive more than one tracking number.
- Receiving one package does not necessarily mean that the rest of your order is missing.
There is no additional shipping charge when WildKing decides to split an eligible order into multiple shipments.
10. Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around your delivery location, including your porch, mailbox, garage, reception area, or other safe locations.
- Asking household members, neighbors, building reception, or property management.
- Waiting up to 24–48 hours, as some carriers may update tracking before the package is physically delivered.
- Contacting the local carrier responsible for final delivery.
If you are still unable to locate your package, please contact us at:
and provide your order number and tracking number.
Our customer service team will assist you in reviewing the shipment.
11. Lost Packages
If tracking has not updated for an unusually long period or you believe your package may have been lost in transit, please contact WildKing Customer Support.
We may need to open an investigation with the shipping carrier before confirming whether the shipment has officially been lost.
Carrier investigations may require several business days depending on the destination and logistics provider.
Once the investigation is completed, we will provide an appropriate resolution based on the circumstances.
12. Damaged Packages
If your package arrives visibly damaged, we recommend taking photos of:
- The external shipping package
- The shipping label
- The damaged area
- The product itself
Please contact us as soon as possible at:
and include your order number along with clear photos or videos of the issue.
Please retain the original packaging until our customer service team has reviewed your request.
For product returns or refunds, please refer to our Refund & Return Policy.
13. Refused or Undeliverable Shipments
Packages may be returned to us if:
- The delivery address is incorrect
- The address is incomplete
- The recipient cannot be located
- The package is refused
- The package is not collected from a local collection point
- Multiple delivery attempts are unsuccessful
If a package is returned because of an address issue or customer refusal, additional shipping or return costs may apply.
Where permitted by applicable law, these costs may be deducted from any eligible refund.
Please carefully review your shipping information before placing your order.
14. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before fulfillment begins.
However, once your order has been processed or shipped, we may no longer be able to cancel it.
If your order has already shipped, you may request a return after receiving it in accordance with our Refund & Return Policy.
15. Shipping During Peak Seasons
During high-demand periods, including:
- Black Friday
- Cyber Monday
- Christmas and New Year
- Seasonal promotional events
- Major product launches
order volumes and carrier demand may increase significantly.
Processing and delivery may therefore require additional time.
We recommend placing time-sensitive orders as early as possible during these periods.
16. Contact Us
If you have questions regarding shipping, tracking, delivery, or your order, please contact:
WildKing Customer Support
Email: info@wildkinggear.com
Please include your order number whenever possible so our team can assist you more efficiently.
