Politique de remboursement
At WildKing, we want you to feel confident when shopping with us. If your purchase is not quite right, we offer a 30-day return policy for eligible items.
Please review the conditions below before requesting a return.
1. 30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unworn, unused, and in resellable condition
- Have all original tags attached
- Be returned in its original packaging, including the original shoe box where applicable
- Show no visible signs of wear, dirt, damage, odor, or alteration
- Include your order number or valid proof of purchase
For footwear, we strongly recommend trying shoes on indoors on a clean surface.
Shoes that show visible wear on the outsole, creasing caused by outdoor use, stains, dirt, or other signs of use may not be eligible for return.
To request a return, please contact:
Email: info@wildkinggear.com
Please include your order number, the item(s) you wish to return, and the reason for the return.
Do not send your return before receiving return instructions from our customer service team.
Unauthorized returns may not be accepted or refunded.
2. Return Shipping Costs
Returns Due to Personal Preference
If you are returning an item for reasons unrelated to product quality or fulfillment errors, including:
- Incorrect size selected
- Change of mind
- Style or color preference
- Item no longer needed
- Other personal reasons
the customer is responsible for the return shipping costs.
Original shipping charges, if any, are generally non-refundable.
We recommend using a trackable shipping method when returning an item. WildKing is not responsible for returned packages that are lost or damaged during return transit.
Quality Problems or Fulfillment Errors
If your item arrives:
- Defective
- Damaged
- Incorrect
- Significantly different from what you ordered
please contact us as soon as possible at info@wildkinggear.com.
Please provide your order number and clear photos or videos showing the issue.
Once the issue has been verified, WildKing will provide an appropriate solution, which may include a replacement, refund, or return shipping arrangement depending on the circumstances.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item is damaged, defective, or incorrect, contact us promptly so our customer service team can review the issue.
For damaged or defective products, we may request:
- Photos of the product
- Photos of the packaging
- Photos of the shipping label
- A short video demonstrating the issue, where necessary
Please do not dispose of the product or packaging before your claim has been reviewed.
WildKing reserves the right to verify whether an issue qualifies as a manufacturing defect, shipping damage, or another covered problem.
Normal wear and tear, misuse, accidental damage, improper care, or damage caused after delivery is not considered a product defect.
4. Size and Fit Returns
Because footwear fit may vary depending on foot shape, shoe design, and personal preference, customers are responsible for checking the applicable size guide before ordering.
If the product is received correctly but the size does not fit as expected, the return will generally be treated as a non-quality-related return, and the customer will be responsible for return shipping costs.
Returned footwear must remain unworn and in resellable condition.
5. Exchanges
At this time, we do not guarantee direct exchanges.
If you would like a different size, color, or product, the fastest option is usually to:
- Request a return for the original item.
- Return the item according to our return instructions.
- Place a new order for the preferred item.
This allows us to avoid inventory availability issues while your original return is being processed.
6. Non-Returnable Items
The following items may not be eligible for return:
- Items returned more than 30 days after delivery
- Products that have been worn or used
- Products showing dirt, stains, odors, damage, or visible wear
- Products without original packaging or required accessories
- Gift cards
- Personalized or customized products
- Items clearly marked Final Sale at the time of purchase
- Items that cannot be resold for hygiene or safety reasons
Products purchased during a promotion or sale are not automatically considered Final Sale unless clearly stated on the product page or during checkout.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
7. Refunds
Once your return is received, our team will inspect the item.
We will notify you by email whether your refund has been approved.
If approved, the refund will be issued to your original payment method, generally within 10 business days after the return has been inspected and approved.
Please note that your bank, credit card provider, PayPal, or other payment provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact:
8. Refund Amount
For approved standard returns, the refund generally covers the eligible purchase price of the returned product.
Unless required by applicable law:
- Original shipping charges are non-refundable.
- Return shipping costs are not refundable for non-quality-related returns.
- Any shipping, handling, or other non-refundable charges may be deducted where applicable.
If an order benefited from a promotion, bundle discount, or conditional offer, the refund amount may be adjusted based on the items actually retained after the return.
9. Refused or Undeliverable Packages
If an order is returned to WildKing because:
- The customer refused delivery
- The shipping address provided was incorrect or incomplete
- The package was not collected
- Delivery was repeatedly unsuccessful for reasons attributable to the customer
any return shipping or carrier-related charges may be deducted from the refund where permitted by law.
Please ensure your shipping information is accurate before completing your order.
10. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.
If the order has already shipped, you may request a return after receiving it in accordance with this policy.
11. European Union – 14-Day Right of Withdrawal
If your order is delivered within the European Union, you may have a statutory right to cancel your purchase within 14 days of receiving the goods, without providing a reason, subject to applicable consumer protection laws.
To exercise this right, please contact:
The returned item should be in substantially the same condition as received and include its original packaging and accessories.
You may inspect the product to the extent reasonably necessary to determine its nature, characteristics, and functionality. However, you may be responsible for any diminished value resulting from handling beyond what would normally be permitted in a physical retail store.
Unless otherwise required by applicable law or the return results from a defective or incorrect product, customers may be responsible for the cost of returning the goods.
Nothing in this policy limits any mandatory consumer rights available under applicable law.
12. Return Authorization
Before returning any item, please contact WildKing Customer Support and obtain return instructions.
Please do not send products to any address shown on the original package or shipping label unless specifically instructed by our customer service team.
Our return location may differ depending on your country, order, and product.
Returns sent without authorization or to an incorrect address may result in delays or may not be eligible for refund.
13. Contact Us
If you have any questions regarding returns, refunds, damaged products, or your order, please contact:
WildKing Customer Support
Email: info@wildkinggear.com
We will review your request and provide the appropriate return or refund instructions.
